i don't get what the big deal is about the form of contact, it's marstars forum, and he's just leaving them a message. granted he's not leaving any personal info which would get the issue fixed, but marstar could see it and pm him etc... maybe he's at work and can't use a phone... we're in the day of age where this is more common. is it better? in my opinion yes, because then there's a record of everything that happened from start to finish where as for the most part you don't have that on a phone.