That's absolutely true that you stand behind your products. I was extremely impressed with the lengths you were willing to go to. However at the price point for them, flaws like I experienced should have never left the door.
I didn't bother dealing with it any further with you because those flaws made me lose confidence and interest in your product, so I passed them off to someone else at a slight loss. I ended up with a Dlask/Colt combination for significantly less money and no flaws.