First and last dealing with Marstar!

[358 BLR]

Not trying to highjack this thread!!!

Its not just on-line purchases/Marstar or other dealers- in store purchases can be slow as well, I purchased a restricted I knew it would take a week to tens days no big deal right. called the dealer 7 days later and still not transferred. No problem! But wait I had the transfer from the CFO LOL. So I called a few days later they said still NOT transferred. I laughed and said I had the paperwork in my hand and had had it for some time. They apologized and I picked up my purchase.

The problem may be the process the vendor uses to get stuff out the door, a lot of company's don't have a simple process in place and it can be done easily and with no cost to the dealer.

Just a suggestion to John take one or two on line orders you receive and follow it through your company (find the root cause) you will be surprised how simple things can hang an order up and can be easily fixed.

Draw up a order process chart or paper and make sure all staff are aware of it.

You will be surprised how things will speed up!

A criticism, but with a constructive suggestion attached. What is the world coming to?
Too bad those slamming the OP couldn't show this level of maturity.

[ColdBlueMan]

This is a Business Member's Forum.
Business members pay for their forums, use them for business purposes. This also enables other members to post for free.
Please review the terms for posting in business members' forums in the Forum Rules and Terms up top.
Normally business members moderate their forums, and can control what is posted in their forums. Only rarely do moderators intervene.
This business has neither edited or deleted any posts in this thread, nor has the business made any formal complaints about any of the posts.
This business would have been justified in doing both. This says a lot about the business.

Does Canadian Gun Nutz approve of or support John's behavior?

[Shooter1of38]

Does Canadian Gun Nutz approve of or support John's behavior?

You don't get it....

If you went into your local hardware store and the owner was "rude" to you, would you ask the mayor of the city if he approves of the shop keepers behaviour?

[NavyCuda]

This is a Business Member's Forum.
Business members pay for their forums, use them for business purposes. This also enables other members to post for free.
Please review the terms for posting in business members' forums in the Forum Rules and Terms up top.
Normally business members moderate their forums, and can control what is posted in their forums. Only rarely do moderators intervene.
This business has neither edited or deleted any posts in this thread, nor has the business made any formal complaints about any of the posts.
This business would have been justified in doing both. This says a lot about the business.

This post is worth re-reading a couple times. I absolutely agree that the way Marstar has handled this thread is stand up. It shows a level of transparency and honesty that is admirable. Too bad more people and businesses in Canada were not like Marstar in this regard.

My replies reflect the courtesy and respect extended to us, ask a logical question in a polite manner you will get a reply in kind....
You have a logical suggestion ? I will listen and evaluate, you offer uninformed conclusions with no suggestions, well what would you do ??
John

I mean no disrespect John, but that was a pretty dense reply for you. I have repeatedly said my issue is with the way you guys treat your customers. You really shouldn't need suggestions on how to improve customer interaction. I don't know what the working conditions are like, or what would drive your employees to sound like they don't want to be there or to be dealing with me, the customer. My first suggestion would be to investigate why your employees don't want to be there and don't feel like customers need to be treated respectfully. After that, address or remove the issue causing poor customer interaction. Beyond that simple suggestion, I can draw no further conclusions about your work force, or offer more detailed suggestions. How could I?

It's also a pretty sad reply to suggest, that because some customers treat you without respect, other customers should be understanding of not being treated with respect. I worked in a Call Center doing tech support on computers, over half my callers were very angry with their computer and with me, yet I was required to maintain a respectful tone with them. Only after a certain amount of abuse were we allowed to release the call. Our performance metrics were closely scrutinized and our calls listened to. Get upset with the caller and you got in trouble. Get upset with the customer on three QC'ed calls and your employment was over. I was eventually canned because I refused to follow company policy of releasing a call after telling someone to recover their machine. I didn't understand that policy, because the customers were paying to call in and if they wanted to pay to bs with me on the phone for an hour while their computer was being recovered, that's what I was going to do. It was a deadly circle too, because most CSRs didn't keep proper notes so if there was no recovery in their notes, and the VC called again they'd be forced to go through another recovery before the file could be escalated. I worked nightshift and we never had a queue so it wasn't like I was preventing other VC's from contacting us.

The point is, there is no excuse to treat people poorly over the phone, unless you truly don't care about the people you're serving.

[DiMP]

The point is, there is no excuse to treat people poorly over the phone, unless you truly don't care about the people you're serving.

The times I have called Marstar they have picked up the phone promptly, passed me on to a specialist (be it order dept, parts dept, etc) and answered my questions perfectly. I was looking for specific gun parts, got passed over to their parts guy, he asked me valid questions and helped me order my parts. They showed up packaged extremely well within 2 weeks (8 buisness days) from one side of the country to the other. I was impressed

[johnone]

You don't get it....

If you went into your local hardware store and the owner was "rude" to you, would you ask the mayor of the city if he approves of the shop keepers behaviour?

Check with Rob Ford
John

[NavyCuda]

The times I have called Marstar they have picked up the phone promptly, passed me on to a specialist (be it order dept, parts dept, etc) and answered my questions perfectly. I was looking for specific gun parts, got passed over to their parts guy, he asked me valid questions and helped me order my parts. They showed up packaged extremely well within 2 weeks (8 buisness days) from one side of the country to the other. I was impressed

In my one dealing with them someone always answered emails or the phone promptly. I was well informed of the entire process. In fact I would say Marstar is a model of proper communication for package handling. Shipping times were not great, but I was well informed so I found that acceptable.

I cannot stress this enough, Marstar is an excellent example of honest business practices.

[dogbreath]

All my dealings with Marstar have been fine. If you dont like buying through Marstar then dont, but stop sounding like a little bitches because somebody isnt kissing your ass. You will get treated the way you treat others. If your getting treated badly you better take a hard look at yourself first.

[dead_thing]

I've ordered from Marstar before and I will again, despite their not quite so zippy shipping times.

I agree with dog breath.

[Snapshot]

Check with Rob Ford
John

Pure gold.