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Thread: First and last dealing with Marstar!

  1. #1
    Newbie MajorBeh's Avatar
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    First and last dealing with Marstar!

    I placed a $1400 order with Marstar on January 3rd. I received a bunch of repetitive 'confirmation' emails which never mentioned anything about shipping times etc.

    I didn't hear anything from them so I called in today, 2 weeks later, to be told that my package will be 'rushed' out for shipping on Friday.

    Had I known Marstar usually takes this long to process and ship an order I would have taken my business elsewhere.

    I hope that this quality of service - or lack thereof, isn't a reflection of their quality of products, however, I can only imagine this is the case.

  2. #2
    CGN frequent flyer Corps's Avatar
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    New to ordering online, eh?

  3. #3
    CGN Regular frenchyguy's Avatar
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    what corps said. that is normal.

    I mod everything of mine. Hell, my gf's sporting a wonderful pair of 36D's, thanks to my penchant for modifications!

    Dirt McGirt Yo yall need ta holla at da store on yo celly not postin up in dis ma.

  4. #4
    CGN Regular
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    Quote Originally Posted by Corps View Post
    New to ordering online, eh?
    ^^^^

    i wouldn't say that about the op because i had the same ordeal. i didn't fuss about it, but i did
    wait a hefty month in june, i believe, for some quad rail.

    i never had a problem with other dealers so i mean, it's fine for him to gripe i guess.

  5. #5
    Member
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    If you bought anything restricted that is pretty normal.
    Not to mention the time of year it is and there are MANY other customers to help and serve besides yourself.

  6. #6
    CGN Ultra frequent flyer
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    Well I image being January the 3RD they had quite a few orders with the sales going on. I have purchased from them and have had nothing but good experiences and good deals with them. I would put this one behind you and wait for their next sale.

  7. #7
    CGN Regular marsden's Avatar
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    Marstar are decent folks. Why take two weeks without picking up the phone?
    It will come.

  8. #8
    CGN Ultra frequent flyer Galt's Avatar
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    January 3rd plus 2 weeks = January 17th.

  9. #9
    CGN Regular patrickosuave's Avatar
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    Marstar is not the type of retailer to give hugs to the needy.
    What they are, is solid retailer that has been around longer than most in this country and have served the shooting community very well during their tenure.

  10. #10
    CGN Regular
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    Have you addressed this with John directly? Any issues I've had have been resolved quickly. They've also had a ton if sales & specials going on recently.

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