Anyone else find it interesting that John feels it unfair to pay his thousands for space on CGN just to be treated rudely, yet some of his customers feel the same way about their purchases and the responses they receive from Marstar? That sounds more like entitlement than some of the complaint threads I've read.
I think he should just assign someone else in the business to deal with CGN, someone who maybe isn't as exhausted with the shenanigans on CGN? Another large mail-order west-coast dealer seems to have no problem dealing with masses of BS threads in timely, polite, appropriate ways, so it's not impossible...