I recently ordered a Ruger Blackhawk Convertible 357/9mm from Epps. On their website it was described as having rosewood grips. When the mailman arrived and I unboxed it ... lo and behold.......black hard rubber I tried calling them today but the lines were all busy so the phone in the gun room went to voicemail. Instead of leaving a message, I sent an email, hoping to hear back within a day or so.
Within 17 minutes I had a reply from Kevin. It seems that the rosewood grips have been on backorder for over a year. My options were return the gun for a full refund including shipping or a credit to more than cover the cost of a set of grips, applied to my credit card.
I want to thank them for the super quick response in a very professional manner, with zero BS.
Now what am I going to do with that extra credit on my visa card......