Well done , manning up , it just shows us all that before we run to CGN and post something negative , we should ensure we have contacted the vendor in writing and followed up on the phone to try to resolve any issues we have with our purchases . We all make mistakes but taking our time to let the vendor sort out what has happened and find a way to make the customer happy is key . The vendor are people too and we all make mistakes and sometimes we all misunderstand what the issues are , over time issues get resolved in most cases . The vendors that support CGN are good people and given the opportunity usually resolve the outstanding issues with a customer with 100 % satisfaction.
Just my 2 cents