I really don't see it as having anything to do with patience. It's more about expecting a certain standard of attention and service in return for my business. I'd feel the same regardless of what I was ordering online.
I think very few in the firearms community expect overnight shipment of ordered product. Most are just happy to be able get the product at all. Not fair to compare it to the competitive and time sensitive (for repair shops) automotive parts business. When several other gun stores open up that offer the same range of products at similar prices to Marstar, and they start same-day shipping of product, maybe then there will be a perceived need to ship out items as quickly as possible. Don't hold your breath though. However if you are in a rush to get the stuff you ordered, then as someone mentioned earlier call Marstar and explain your situation. I suspect that so long as you were courteous and genuine with them on the phone that they would make every effort to get your stuff out the door ASAP.
Seems like the firearms community is a different world in this sense. They are the paying customer in a retail business relationship. Why wouldn't they expect prompt service? I still don't understand (or agree with) not holding a firearms company to the same standards of customer service as other any other business but hey, it is what it is I guess.
In this instance it's a moot point as I found the items in stock elsewhere at a slightly better price so I cancelled this order. Not a big deal. If I see something at marstar that I need in the future I'll still order but at least I'll go in with my eyes open knowing it won't be fast service.
Not Italian, but they behave like the worst unionized workforce.
Called them last week at 3.55pm (I was not aware of the time), I was told the system is already shut down, therefore they took my number and promised to call me the next day.
You guess, I never got a call.
Here we go again, every time we run specials we get behind, but I will repeat it again, the size of the order has nothing to do with processing, each order is completed in the same sequence as received....
I agree it is NOT rocket science, but I would be curious to know how many orders your other shop had ahead ?? Mrastar has an average of several hundred....
If you do have some suggestions we woud be pleased to hear them....
John
Please let me hear more so I c an look up the file, for instance if an order is placed late Frida we already have a three day delay when Monday rolls around..... you may e mail me john@marstar.ca
John