Hi-Lux, Inc. warranties its products against defects arising from faulty workmanship, or materials, for the lifetime of the original purchaser. Normal wear and tear is not covered under this warranty policy.
After one year scope items may need to be serviced as part of general optic care. Such services are not warrantable. Any attempt to alter, dismantle or change the standard specifications of the products, will make this warranty null and void.
This warranty is made to the original purchaser of the goods, and applies only to the products purchased in the United States. The warranty is not transferable. Warranty obligation is limited to the repair or replacement of any product returned to Hi-Lux, Inc. that is determined by the manufacturer to have defects arising from faulty workmanship or materials that adversely affect the satisfactory operation of the product.
It should be noted that on items containing an etched glass reticle, that the occasional appearance of some small particles is common and not a warrantable repair. We only have a one-year warranty for the electronic components that are contained on the products. Hi-Lux, Inc. reserves the right to request proof of purchase and purchase date.
To guarantee warranty service, the enclosed warranty form must be completed and returned within ten (10) days of purchase to establish all warranty rights between you, the original purchaser, and Hi-Lux, Inc. We assume no liability for any incidental or consequential damages, or incidental expenses. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you. No warranties are made, or are authorized to be made, other than those expressly contained herein. To file a claim under this warranty, please contact the Customer Service Department of Hi-Lux, Inc. at (310) 257-8142 to obtain a Return Authorization number (RA number). After receiving your RA number, please mark the number on the outside of the package; enclose the defective item with a brief explanation of the problem. Please be sure to include your name, address and phone number. Failure to obtain a RA number may result in either refusal upon delivery, or lengthy delays for warranty repairs and service required for the item returned to us. All scopes are to be shipped prepaid direct to Hi-Lux, Inc. and must including a check or money order in the amount of $19 to cover return postage and handling, regardless of purchase date. Service for discontinued items will depend on parts available for repairs. If repairs cannot be made, other options may be available. Please call for further information.
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Originally Posted by hbean
