My limited experience (1 new purchase, plus 1 inspection of new in store) with Chiappa and that doesn't surprise me either. As consumers, our expectations are way too high, for todays market. If the gun shoots bullets, and is able to hit a reasonably sized target, it is acceptable. Looks are secondary. We can no longer expect custom gun quality from a mass produced gun.
This is the age of powdered metal, plastic and polymers.
I've bought new guns that wouldn't feed, bores so rough that it takes days to clean, plastic trigger guards, and the list goes on. I have lowered my expectations considerable.
Your puppy should be better, and you will probably get a better replacement.
I have had some mail order items (from other companies) that I suspect they send me returns or items in store customers rejected. Mail order customers sometimes get treated like second class citizens, not right, but that's what happens.