HMM, yes we need open honest dialogue on this forum. The OP said he waited, called, then called again and then went to this site to voice what he experienced! No problem so far, I may have tried a few times over a few days at times that you would expect it to be not so busy. On Epps side, it is hunting season and likely their most busy time of year! Not making excuses, just observations. I would suggest to the Op to try calling early in the morning or different times. If you do not get satisfaction then let us know. I am sure they will make it right! This is why, when ordering on line or in person we need to have an order # or purchase order of some sort and yes a name of the individual who you delt with (Nick) would be great!