I might agree with that statement to a degree, but not 100%. Feedback is all about correcting errors, but it is also about praising good service -- something that is generally overlooked by about 99% of customers. It's fine to complain about poor service if you have made EVERY effort to correct a situation, but tearing apart a business over a mistake or an oversight is unacceptable. Unfortunately, the latter happens here far more often than the former.
Again, to the OP, get in touch with me via E-mail. I will see what I can do to correct the problem.
And for Pearcetopher, drop me a line as well. I'm also curious to see what happened with your order.