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Thread: Elwood Epps

  1. #41
    CGN Regular ilovegunz's Avatar
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    Quote Originally Posted by tiriaq View Post
    Actually, you thought wrong.
    How about dealing with any perceived problems yourself, without complaining to strangers on the 'net.

    Talk about foot in mouth disease. You know you made yourself look like an ass when even the retailer disagrees with you...good on Ellwood Epps for taking this thread seriously and proactively. No matter what anybody says, it takes integrity to face criticism and own up to your mistakes.
    Last edited by ilovegunz; 11-13-2014 at 01:45 PM. Reason: spelling

  2. #42
    Uber Super GunNutz win22's Avatar
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    Get over it !! I've dealt with Epps for 30 years. Everyone makes mistakes. By broadcasting it, is Completely Immature! Deal with it DIRECT!!

  3. #43
    CGN Ultra frequent flyer Runningfool's Avatar
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    Harrier .45's posts in this thread epitomize the very best way for a retailer to face criticism. It is refreshing to see.

  4. #44
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    Quote Originally Posted by Harrier .45 View Post
    There is always more to the story than what is being told here.

    If the rifle in question was being returned to our store because the wrong item was shipped, we would cover the cost of return shipping, as well as the retail selling price, taxes and outbound shipping costs. This is standard policy. If we made the mistake, we fix the mistake. It is not up to the customer to pay to return an item they did not purchase.

    As for an issue with the replacement rifle, we do not usually inspect new firearms, as we take it on faith that quality control is handled by the manufacturer. Wal-Mart does not open and inspect every toaster and microwave and vacuum cleaner they sell. Canadian Tire does not inspect every ratchet set and power drill and table saw they offer through their stores. It is taken for granted that the manufacturer has inspected those items and deemed them free from defect or fault. However, a warranty is offered so that if any such defect or fault does arise, the item can be serviced or replaced as the manufacturer sees fit.

    The purpose to a warranty is so that the manufacturer or authorized warranty service centre can inspect and repair any fault or defect in their merchandise when such faults or defects are found by the consumer. It is standard warranty practice by all companies for the consumer to pay to ship a product to the warranty centre, while return freight is covered by the manufacturer once the issue has been addressed. This system has been debated countless times on these forums. This system is not one that is created by the retailer, but by the manufacturer.

    As for "Epps wanted nothing to do with it", that is an over simplification, plain and simple. Again, this system has been hashed over and slagged and dragged through the mud ad nauseum on more forums here on GunNutz than I can point out with a frying pan. Warranty issues must be handled by the authorized warranty centre, otherwise the warranty on that item is void. Ellwood Epps is the authorized warranty centre for Weatherby firearms as well as a number of other brands. That means every consumer who buys a Weatherby rifle in British Columbia, or in Quebec, or in Newfoundland, must ship their guns to our store for servicing if inspection and repair is required. And yes, every single one of them had to pay to ship the gun to Ontario, while those firearms are sent back to their owners at no extra cost once the required servicing has been completed.

    If you choose to shop elsewhere other than at Ellwood Epps, that choice is yours. That is what a free market economy is all about. But do not stand behind a claim that says the reason you shop elsewhere is because Ellwood Epps (or Wolverine Supply, or Al Flagherty's, or Gagnon Sports, or Shooters Choice, or Wantalls, etc . . . ) "wanted nothing to do with" a warranty issue that is not theirs to handle. Instead, consider that we are in business to HELP our customers, as I have stated before, not to "diss (our) customers", as you claim.
    Speak for your own store and not others as the store I deal with take all faulty guns back themselves and deal with warranty issues instead of leaving it on the backs of their costumers to deal with. Thats called customer service, so for you to make claims of how other stores deal with warranty issues is far beyond the truth.
    In one breath you saying that epps wanting nothing to do with a faulty gun was not true and in another you claim it is not your stores responsibilty to deal with warranty issues...........

  5. #45
    CGN Regular Harrier .45's Avatar
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    Quote Originally Posted by canadaman30 View Post
    Speak for your own store and not others as the store I deal with take all faulty guns back themselves and deal with warranty issues instead of leaving it on the backs of their costumers to deal with. Thats called customer service, so for you to make claims of how other stores deal with warranty issues is far beyond the truth.
    In one breath you saying that epps wanting nothing to do with a faulty gun was not true and in another you claim it is not your stores responsibilty to deal with warranty issues...........
    Let me ask you this: If you own a Ford vehicle and have a warranty problem with it, do you take that vehicle to a Toyota dealership for servicing? Or would you not take it to a Ford dealer or to a service centre that has been authorized to perform servicing to Ford's standards?

    We can argue this all day, but since you have already made up your mind and choose not to listen to reason or explanation, and to warp and twist my words to serve your own agenda, I will step back from this discussion and let you have it as you will.

    But I will also let the reviews and responses of others who have weighed in on this board and other forums to speak for themselves.

    As always, we remain available for anyone to contact with any questions or concerns as needed.
    If gun owners in this country were truly a threat, do you really think our politicians would have lasted this long??

  6. #46
    Contributing Dealer epps's Avatar
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    And that will just about do it for this thread. Thank you all for your feedback!
    Due to the current health situation, our store is closed to walk-in traffic. We are allowing pick-ups of pre-paid orders from our front door from 10.00 AM until 4.00 PM from Tuesdays through Sundays only.

    Customers are advised to call ahead before attending our store to make certain their orders are ready for pick up.

    Please ring the doorbell located there to summon our staff to assist you when you do arrive at our store.

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