There seems to be a lot of talk on the web these days about warranty policies and what companies will and won't do, what they will stand behind and what they wont.
As a consumer it can be frustrating to find out that you are hanging out in the breeze when it comes to a faulty or broken product.
Part of what has made Wolverine Supplies what it is over the years is the very simple and straight forward way Mr. and Mrs. Wolverine decided to deal with warranty situations.
Simply put...... WE STAND BEHIND EVERYTHING WE SELL, CUSTOMER SATISFACTION GUARANTEED.
There are many of you out there who have experienced how far we will go to make things right, even extending and going way beyond the timeframe offered by the MANUFACTURER!
Here is a copy of our policy.
Warranty Policy
With the exception of some items clearly listed as "clearance, as is, no returns" our warranty policy is very simple:
WE STAND BEHIND EVERYTHING WE SELL, CUSTOMER SATISFACTION GUARANTEED
If you have any problems with a purchase please do not hesitate to contact us
1. Return privilege: All goods are sold with a seven-day (from receipt of order) "no questions asked" return policy. No returns will be accepted without a return number. Goods must be returned in the same condition as received. We offer a full refund less shipping. We reserve the right to charge a 20% restocking fee on all SPECIAL ORDER items.
2. Used firearms and equipment: All goods will be supplied in sound working condition unless otherwise specified. If you have any concerns please request clarification before purchasing.
3. Manufacturer's Warranty: We do not refer our customers directly to the manufacturer but handle all claims ourselves, "in house". In extreme cases we have even replaced a customer’s firearm and then claimed from the manufacturer, we have also cannibalized parts from new in stock firearms to expedite claims. Under no circumstances attempt to return a firearm direct to an overseas manufacturer without first consulting with us. With all Claims we need a copy of your purchase invoice or the invoice number.
We would ask that if you have a problem contact us first before the posts online and the ranting and raving. Everyone here understands the frustrations of product not meeting expectations, but we can't fix it if we aren't aware of it. Call us or email us and we will get on your problem as top priority. Your satisfaction matter to us, so give us a chance to make it right.
If you have any questions about our policy and what it we can do for you, please don't hesitate to contact us.
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Originally Posted by Bak Dur
