I lost the recoil spring guide from my JW20 due to my own carelessness,and when inquiring of Canada ammo if they had one,all they asked is if I had purchased the rifle from them (I did)and was promptly told they would ship it to me.
Sure can't beat that for going the extra mile on customer service...people are quick to complain when something is wrong,I like to be equally quick to give credit where credits due...