Can you elaborate on "most clubs do 6 month probation"? how many are doing that if you can name a few here?
And as what you said "don't like, don't come". that's exactly the attitude what a businss should NOT have especially when they are clearly at fault here. I think you get this because you work at a hospital, right? Ask all the patients in the ER to be patients until they die? and if they don't like your attitude or the way you handle things, then don't go to hospital? Keep in mind, patients and customers alike, in the end, we are the ones paying all the bills. We are not asking too much, but merely the services they are advertising.