Epps and my dissapointment

[silverfoxdj]

It wouldn't be from the manufacture's test firing would it?

A picture might give a better perspective.. going out of your way to screw a customer is bad for buisness ..

[polskiogorki]

I have purchased many guns from Epps. However, all were new and purchased online. I went once to purchase a rifle in person. It was crowded, and very busy, and the gun room is tiny and crowded. Also, I knew more than the salesman did. Being crowded and busy is at least good for business. However, I have received excellent service when I have emailed them about purchasing guns and ammo. I have received excellent and detailed replies, and have not so far had a problem. I have spent approximately $20 grand there and haven't had a problem yet. That being said, I didn't have what I would call a positive experience going there in person, and will continue to buy online from them only.

Cannon

This is very true, i have done a few transactions on line with them and very professional. Its when you have go in person i found issues.... they need a bigger store where they can display everything instead of always having to run in the back. And a few lessons in customer service and id go back it was always so fun going to that store as a kid and i remember the service being very good.

[Jabotinsky]

I think the moral of the story is caveat emptor for all purchases. To the Op welcome to Canada from another Brit and great to see you embracing the Canadian way of life. If you want great service check out Perkins in Pembroke. Ask for Mike or Lance they are great to deal with.

[Rod B]

I have bought a few guns from Epps. I received good service. I will continue to purchase from this vendor.

[Ganderite]

I have had nothing but positive experiences with Epps.

[blasted_saber]

Test firing is fine; however I would not accept damage to the external finish of a gun.

[Archer Sam]

I won't waste my time dealing with those clowns. I called about a gun they had on their web site and asked if it was still there. Yes was the reply. I then asked if they wanted a deposit to hold it until I could get there( about 1 hour). Guy on the phone asked for my name and phone number and said they would hold it for 2 hour for me to get there. I left my house upon hanging the phone up and when I got there they had sold it. Was I pi**ed. The same idiot I talked to on the phone was the one who sold it. His answer to the whole issue was "I'm sure we have something else you can buy" No offer to cover my gas ,discount nothing.
They will never see another penny from me or anyone I can talk out of dealing with them. Two previous visits were nothing but attitude and one sales guy din't know sh*t about anything.
Scott...

[rubberdown]

I have always had good service from them, even when they made a couple minor shipping and caliber mistakes, they made it right and compensated me for their screw ups.

At the very least here, someone that works there is reading these posts and maybe he can give the sales staff a cuff upside the head for not treating people like "customers" but rather like a "nuisance"....

[Rod B]

I don't know how many guns Epps sells in a year but I am sure it numbers in the thousands. They are likely one of the biggest volume retailers in Canada. Yes they make mistakes, at times all of us do. However I would think the dissatisfied customers number a small percentage of their total number of sales.

[DarkSkyx]

You should have taken a better look before you bought it.

Yep - if Ellwood Epps is that bad and sells products that are that crap, you need to really inspect things sold from the store before you buy.

I think it's ridiculous that one can't trust a store to sell quality product, and if one slips through their fingers, to back it up, and offer a replacement at NO trouble to the customer. Luckily we have forums like this to post about our experiences.