That's a pleasant explanation but is also false. The person who received my order is a CGN user that I chat with online.
You cancelled my order and sold it to him. I can't think of any other reason why he got his order when it was placed after mine other than his was placed after you made the online price increase.
It's just my experience with your firm, if others have had a more pleasant experience then good for them. I was not so lucky.