Wondering why Epps is trying to drive away customers

[Hunterforlife]

I recently purchased a Webley and Scott Rebel airgun from Epps and it has been having issues with firing unexpectedly, I emailed Epps and they said all airgun sales are final and pretty much we aren't going to do anything to help you. So I contacted the distributor for Webley and Scott for North America and they said that Epps should replace the gun and they will ship them an extra one on their next order...sooo after the distributor called Epps and talked to them they told me that Epps is going to send me a replacement. So I picked up the replacement and looked through the paperwork and Epps charged me for the replacement!!! I'm not sure what they are trying to pull but if they don't fix this i swear I will never buy ANYTHING ever again from Epps and will tell everyone I know to stay clear of them, and I know a lot of sport shooters, hunters and collectors!

[jasondhaynes]

I recently purchased a Webley and Scott Rebel airgun from Epps and it has been having issues with firing unexpectedly, I emailed Epps and they said all airgun sales are final and pretty much we aren't going to do anything to help you. So I contacted the distributor for Webley and Scott for North America and they said that Epps should replace the gun and they will ship them an extra one on their next order...sooo after the distributor called Epps and talked to them they told me that Epps is going to send me a replacement. So I picked up the replacement and looked through the paperwork and Epps charged me for the replacement!!! I'm not sure what they are trying to pull but if they don't fix this i swear I will never buy ANYTHING ever again from Epps and will tell everyone I know to stay clear of them, and I know a lot of sport shooters, hunters and collectors!

Many threads on here about Epps. This is nothing new

[Megaclocker]

I recently purchased a Webley and Scott Rebel airgun from Epps and it has been having issues with firing unexpectedly, I emailed Epps and they said all airgun sales are final and pretty much we aren't going to do anything to help you. So I contacted the distributor for Webley and Scott for North America and they said that Epps should replace the gun and they will ship them an extra one on their next order...sooo after the distributor called Epps and talked to them they told me that Epps is going to send me a replacement. So I picked up the replacement and looked through the paperwork and Epps charged me for the replacement!!! I'm not sure what they are trying to pull but if they don't fix this i swear I will never buy ANYTHING ever again from Epps and will tell everyone I know to stay clear of them, and I know a lot of sport shooters, hunters and collectors!

Shop usually charge and then refund when you send the defective one.

[Canada tail]

Tagged for outcome.

[Secondgunman]

Many threads on here about Epps. This is nothing new

I think Epps is blazing that green tobacco hippy stuff more then they should....

[Hunterforlife]

Shop usually charge and then refund when you send the defective one.

I was told by the distributor (Centurion International) that I didn't need to send in the defective gun!

[doublelung]

I was told by the distributor (Centurion International) that I didn't need to send in the defective gun!

Why wouldn't you?? Geez, you wanted an exchange and you got one. Send the other one in and get your money back.

[Hunterforlife]

Why wouldn't you?? Geez, you wanted an exchange and you got one. Send the other one in and get your money back.

If that's what they want they are welcomed to have the malfunctioning one back! I'm not wanting two of them, but I haven't heard anything from Epps since they told me all sales are final. The distributor told me they didn't want the malfunctioning one back!

[PitBull1973]

I've dealt with epps many times and never had an issue. Actually there prices are very competitive

[Mr.Rigpig]

Well I'm pretty sure you don't get to keep the defective one and get a new one for free. Return the defective one.