^^More than one see it that way...
^^More than one see it that way...
BE PREPARED - Noah didn't build the Ark when it was raining!
_________________________
Exactly....a slap on the wrists is not enough IMHO.....this person cost you business because we will all remember how hard it was to get a small deposit back...
I'm a business owner too and this stuff needs to get nipped in the bud right away before this internet stuff happens....
This is all too typical of my own experiences and threads on here where Target employee making up "policies" to keep money and not treat customers properly. Do you not see a trend here? The staff are simply not customer service oriented if it takes the owner of the entire company coming on here to finally get a reasonable solution to a very minor issue that should have been dealt with immediately by the staff in the store.
As a paying customer/member someone shouldn't need to contact the OWNER of a business to get treated properly. When I need a refund from Sport Chek I don't have to call head office and talk to the owner. The staff are customer service oriented and handle customer concerns immediately and with a positive resolution. Further every time an issue like this is brought up TSC says it's atypical and that the staff will be told and they shouldn't be doing that and yet.....these issues still prevail with the staff there.
Like I said...the old guard at Target were great. The newer people have no sense of customer service.
It's really too bad. One of the old dudes who used to work the counter there took me out on the range one day and got me started in the sport. I continued to be a member there and loved it. Was always treated right. Slowly those guys were pushed out and all of a sudden it was nothing but problems after problems with inexperienced staff that simply don't know and care even less.
It's sad.
Last edited by Punisher-One; 07-13-2015 at 07:21 PM.
Business 101, Do right by someone and they will tell a hand full of people they know.
Do wrong by someone and they will go out of their way to make sure the world knows.
I'm not in the least bit surprised. I have been treated badly there myself by staff. and considering how much money I spend on this nonsense...
Target Sports has been one place I tell people to steer clear of for a while now. Hopefully one day that will change. the owner coming to remedy a problem, ridiculous.
It is the owner that creates the culture and it seems like the OP is not the only with this opinion. As much as I hate to knock a gun store...this is a sorry situation the company has gotten itself into.
I'm glad the OP got his money back.
This tread really points out the importance of top notch customer service in the web 2.0 age. Over 6000 views of bad publicity from something that should have been resolved automatically without incident - changed the terms of contract so refund the deposit simple. Lucky this was a firearms business with a small(ish) Canadian market - facebook, youtube and twitter have the power to ruin a business that takes a lifetime to build. Customers now create the message and marketers no longer control the conversation.
If a hammer doesn't fix it you might have an electrical problem.
you guys are unbelievable. you dont deliver a service the op paid for and refuse to give him a refund. the only recourse he has is to come here and let others know how he has been treated. the first response on here clearly says no refunds, then you then say that the OP is disingeuous for not contacting the head of the company who usually resides in another province instead of coming on here.
Can you not trust your employees with such a minor matter? good grief. you realize this is a hobby, very few people NEED your goods and services. the op clearly just wanted this small matter resolved, since he states he picked up an application for membership. this industry is rife with this kind of behaviour, makes me sometimes wonder why I even bother.
if i get an infraction for this post, i will consider it well worth it.
All items shipped by canada post expedited with tracking and $100 insurance included.
Insurance above $100 coverage is on the buyer.
I'll need to see your PAL for firearms,ammo.