Let me get this straight, posting this thread wasn't the right way to deal with this matter, even though it resulted in this matter being resolved when all other "reasonable" attempts were made?
And no, expecting a customer to research who owns a company and finding their contact info isn't "reasonable".
I think this customer should be comended for pointing out what apears to be a huge problem (based on what other ex customers are saying on here).
I completely agree with you! I had negative experiences with them twice, which I was hoping to give them a second chance. Boy was a I wrong. I was really shocked that their staff really don't care about customers at all with their rude behavior and running a misleading false advertising. They have unprofessional attitude when it comes to treating customers. I am never shopping, nor using their range ever again! These guys are a bunch of big shot amateurs, who are totally clueless on how to run a business with customers. TSC has just shot themselves in their foot with terrible customer service. I only shop elsewhere, even though TSC is in my backyard.
I think the biggest issue with the staff at target sports is they are all young and dont have the experience YET. Most times i go in there they are huddled around the computer looking up videos and pictures of cool gun related stuff online. often it takes 10 minutes of them standing there not doing anything before you can get some service. Often they arent too knowlegeable about what is in stock and are more concerned with what will "look cool". I can go in two different times and get two different opinions on the same product from the same guy, ex "_______ brand is the best" then "______thats junk buy ________ instead".
I know working in a gun shop is probably a dream job but it is just that, a job, work, not a social gathering. Put the customer first and socialize when things are slow. If upper managment came down for a week and showed them a few things im sure target would change. It is a great store, great selection, its rare i walk in and dont walk out with something new, and it seems the store gets a little nicer every time im in there
The staff just needs a little polishing
Last edited by NeonGreen; 07-14-2015 at 01:20 AM.
“... and they who cried: “Appease, Appease!” are hanged by men they tried to please.”
My two cents, I took why PAL and RPAL courses at Target about a year and a half ago, with no problems. I now have a membership at The Grange, which will be converted to Caliber when I renew. I've always had a good experience with the staff there and it has only gotten better with the recent changes. I haven't bought a gun there yet, but I'd have no hesitation to do so.
You almost got it right... but I would have left out point 3. It's great you recognize your staff messed up, that's where you should have left it...why rub salt in the wound of a customer your staff let down when he first tried to rectify it and then subsequently here. Nothing wose that admitting you're wrong and then saying... but she should'a
"An educated mind that is not an open mind is a programmed mind" [/B]
First I would have read anything they wanted me to sign when I registered for the course stating their policy on refunds in regard to rescheduling and cancelling of courses.
Second I would have asked to talk to the boss.
Apply administrative "heat" by registering a complaint with the BBB, CFO and the supervising agency for instructors (in Ontario it is the FSESO).
If no resolution there and a continuing refusal to refund I'd have taken them to small claims court.
If there was ever an example of how not to treat a customer, this would be it. Pretty poor and improper use of a non-refundable deposit IMO. If you, the course provider, cancel/reschedule a course, you forfeit your right to any deposit you held for that particular course.
Edit: Glad to see the matter resolved in favour of the customer.
Last edited by promac; 07-14-2015 at 08:52 AM.
Warning: I am not a lawyer; any ideas, views, opinions or advice may be incorrect, incomplete or contain errors and omissions. Anything could seem like at good idea at any given moment. Readers should consult with their legal professionals before taking any action based on the information contained herein.
Used to be that we "Worldproofed" our children. Now society wants to childproof the world.