Originally Posted by
TSE JR
As I only got my admin privileges to this forum about 5 minutes ago, I had to watch this train wreck unravel before my eyes.....
Firstly: Of course the OP will be getting a full refund. We changed the contract by cancelling his course. This is pretty straightforward and all of my staff should have understood that.
Secondly: If ever there was a reason to allow public floggings, my staff's responses to this would warrant it. We are a customer service business and we as an institution, completely screwed up.
Thirdly: This incident happened in MAY. If the OP, who in his post made reference to me, actually made an attempt to contact me, then this matter could have and would have been handled to his satisfaction.
Unfortunately, as it seems more the norm around here: For the slightest infraction, the consumer seems it better to start on a public forum instead of engaging the management of a company. These types of actions are in general, a fairly disingenuous attempt to seek a resolution and to me is viewed only as an attempt to embarrass or harass a vendor.
As anyone who has been on this board awhile will know or will have learned; I will always address a complaint head on.
Again, if at any time there is an issue at Target or TSE, please feel free to contact me directly: 1-866-720-4867 or
jr@TheEdgeGroup.ca
I did send a PM to the OP last night, since I could not write on this forum that he would indeed be getting his refund.
Sincerely,
JR