Looking for help

[unzari]

Hello again to Marstar staff (John and frank)

I have sent back the RMA product over a month ago and tracking indicates that it had been received several weeks ago. I have made several inquiries and have not had any replies regarding the issue. Now, I totally understand running a business is busy and tasks require prioritization, especially considering the low value of the item in discussion. However, I feel that it is common courtesy to acknowledge the correspondence I've been sending. I don't want to keep posting on the forums just to get a simple reply from you guys! (This is the second time in trying to get your attention via other channels) email is my primary channel of communication since our business hours overlap and I cannot make phone calls during that time.

So please, John/frank, please let me know what is the status of RMA #102

Thank you again.

[johntwo]

Could you give us your name and/or order#?

[johnone]

Hello again to Marstar staff (John and frank)

I have sent back the RMA product over a month ago and tracking indicates that it had been received several weeks ago. I have made several inquiries and have not had any replies regarding the issue. Now, I totally understand running a business is busy and tasks require prioritization, especially considering the low value of the item in discussion. However, I feel that it is common courtesy to acknowledge the correspondence I've been sending. I don't want to keep posting on the forums just to get a simple reply from you guys! (This is the second time in trying to get your attention via other channels) email is my primary channel of communication since our business hours overlap and I cannot make phone calls during that time.

So please, John/frank, please let me know what is the status of RMA #102

Thank you again.

By using RMA #102 this directs the parcel to a given section, however to offer the best possible service we REALLY DO need your name....
Who did you contact previously ??

JOHN

[unzari]

Hello John(1),

I have sent you a PM with my name and order number.

Thank you!

[unzari]

Hello,

I PM'ed you the info that you requested, were you able to locate the email?

Thanks

[DiMP]

Lots of the sponsors don't do PM's
I believe it should be e-mailed to john@marstar.ca

[unzari]

Lots of the sponsors don't do PM's
I believe it should be e-mailed to john@marstar.ca

That's exactly what I have been doing for the last few weeks to no avail.

[VancouverSkiBum]

yikes. nice service....

[johnone]

That's exactly what I have been doing for the last few weeks to no avail.

OK I am going to repeat myself one more time. Once you identified yourself I replied, you PMed me I replied, you e mailed I replied.... Either you have blocked us or don't follow up....

I have instructed our our accounting to issue you a full refund....

John

[Noob_]

Wow