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Thread: New SKS Stock Arriving in 4 weeks!

  1. #141
    Newbie
    Join Date
    Jul 2015
    Location
    Vernon, BC
    Posts
    21
    I had great service getting my Sabertooth and ATI stock package -- thanks, Hi-Cal! -- but sadly something went wrong when I sent back the black ATI stock package and bought a tan one instead. I received the new tan stock package, and returned the black one, but the charge was never refunded on my credit card. I phone Hi-Cal five or six times over the course of three or four weeks to ask why the charge hadn't been reversed on my Visa, and every time I got the same "Sorry, we'll look into it ..." response. Finally, I had no choice but to go directly to Visa and file a dispute claim. Luckily, I still have my tracking number, which shows that the package arrived safely and was received. I'm not sure why the company didn't honour the return. Anyway, I guess it's a lesson learned: I'm going to try to avoid sending things back to companies whenever possible -- especially over superficial things like colour choice!

  2. #142
    Business Member hical.ca's Avatar
    Join Date
    Apr 2011
    Location
    Mission, BC
    Posts
    3,902
    Im sorry to here of that, we fired the old shipping guy due to lack of effort & are training new staff, however, that is no excuse to delay anything or ship the wrong item to begin with! PM me here, i am the owner of the company & always try my best to provide the best experience possible! When we have to rely on staff, problems can happen, but they should always be dealt with promptly!!
    Sorry for the bad experience......Dave.
    High Caliber Service Corp, Proudly serving the shooting Community since 2008. Canada’s largest assortment of Firearm accessories online & in store, 33154 1st ave, Mission, BC. V2V 1G4

    We offer PAL, RPAL & CORE courses for the Fraser valley/ Vancouver area: www.palcore.ca

    Call us at 604-BUY-GUNS, (289-4867) or at hical@shaw.ca

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    SERVICE is our middle name!

  3. #143
    Newbie
    Join Date
    Jul 2015
    Location
    Vernon, BC
    Posts
    21
    Thanks for reaching out to me, Dave! I just PMed you.

    Ken

  4. #144
    CGN Regular lucsergerie's Avatar
    Join Date
    Apr 2014
    Location
    Laurentide,Qc
    Posts
    572
    Awesome to read that Dave

    Quote Originally Posted by hical.ca View Post
    Im sorry to here of that, we fired the old shipping guy due to lack of effort & are training new staff, however, that is no excuse to delay anything or ship the wrong item to begin with! PM me here, i am the owner of the company & always try my best to provide the best experience possible! When we have to rely on staff, problems can happen, but they should always be dealt with promptly!!
    Sorry for the bad experience......Dave.

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