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Thread: Tried contacting CTCS

  1. #1
    Member MaierH's Avatar
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    Tried contacting CTCS

    Hey, I'm not too concerned about it, but I'd like to know what's going on. I've been trying to contact CTCS about an order I placed and haven't had any communication whatsoever.

    Placed an order online September 5th for some AR parts. Paid EMT
    EMT was accepted on the Tuesday.
    Emailed that day to make sure everything went through ok. Didn't hear back.
    Emailed again on September 11th to make sure everything was good and to see if my order had shipped. Didn't hear back
    Emailed again today.

    Order number was 10745

  2. #2
    Expired Business Member
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    Being shipped today

  3. #3
    CGN frequent flyer A.T.R.'s Avatar
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    One of the guys Justin or Phil, cant recall which one , was on holidays.

    Ive had two orders in this month, one set to arrive this week.

    I would wager there is a backlog. My recent order from last week only shipped Monday.

    I think they only do two shipping days in the week.

  4. #4
    Member MaierH's Avatar
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    Perfect, thanks guys. I figured it was something like that. Just wasn't sure if my emails were getting lost or hitting the spam folder for some reason.

  5. #5
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    Same here , I was wondering if I could add to my order but not getting and reply back from 2 emails

  6. #6
    CGN frequent flyer CraigNConnor's Avatar
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    Quote Originally Posted by Networkidiot View Post
    Same here , I was wondering if I could add to my order but not getting and reply back from 2 emails
    Just make a new order and put in the comments to ship with old order and quote order #'s

  7. #7
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    I ordered a Noveske upper about 4 weeks ago from their website and have not heard anything at all back. Was about to give up and order elsewhere when I saw this thread. Do you have my order guys? The name will be Owen Ronayne.

  8. #8
    CGN Ultra frequent flyer Silveragent's Avatar
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    I'm sure Phil will see this as he responded to the other guy in the thread but today he is going to be busy getting out the vote
    ---
    Home club : PCDHFC, shoots IPSC, black rifles, hunts badly

  9. #9
    CGN Regular bcbravo2zero's Avatar
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    Always good service from the guys at CTCS. They have gone above and beyond for me on a couple of occasions.
    They may take a day or three to get back to you, but from my experience that seems to be b/c they are trying to focus on getting the orders out to the customers.
    "Among the many misdeeds of British rule in India, history will look upon the act of depriving a whole nation of arms as the blackest." - Mohandas Gandhi

  10. #10
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    Quote Originally Posted by bcbravo2zero View Post
    Always good service from the guys at CTCS. They have gone above and beyond for me on a couple of occasions.
    They may take a day or three to get back to you, but from my experience that seems to be b/c they are trying to focus on getting the orders out to the customers.
    Good to know, thanks! I still want the product.

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