customer service disappointment

[torminakid]

let me start by saying i have purchased guns and ammunition in the past from you and had excellent service.....BUT I placed an order for ammunition on dec 15,2015 for some pistol ammo and 12 ga slug....my order arrived incorrectly and matt armstrong emailed and apologised and promised my 10 boxes of slug were being shipped that day.....nothing.......on january 2 2016 i emailed matt to get a status update ...absolutely no response.....now i have been waiting patiently over the holidays since placing my order and have not received the balance of my order yet and no response from anyone in your company....i am very disappointed in this current unresolved issue...the order number is 3997026....any response here????

[wbaad]

Doesn't seem to be trolling and sounds like a legit concern. Internet status has little to do with real life problems...
I'm sure it will get sorted for you.
I've had order problems in the past and they rectified them. Everybody makes mistakes.

[MAD_MAX333]

most likely incredibly busy during this time. Give a bit, a company who brings us so many insane deals and discounts deserves a bit of your patience.

[Panic]

Why "give a bit"? Sounds like he's given enough patience to be honest.

Yes, Canada Ammo does a good job and brings us some nice deals but let's be realistic here, no matter how great a deal the offer, they are a business and profit is made.
Good customer service brings in more sales and more profit . The OP has given benefit of the doubt and sounds like he's waited to allow time for holiday traffic to slow down too...It's not expecting too much to want a reply to a couple of emails, especially when already told the goods have been dispatched.

Canada Ammo might not be able to control the speed of the courier but they can certainly check on status and inform the customer. Not exactly too much to ask,

[joe.grey]

Why "give a bit"? Sounds like he's given enough patience to be honest.

Yes, Canada Ammo does a good job and brings us some nice deals but let's be realistic here, no matter how great a deal the offer, they are a business and profit is made.
Good customer service brings in more sales and more profit . The OP has given benefit of the doubt and sounds like he's waited to allow time for holiday traffic to slow down too...It's not expecting too much to want a reply to a couple of emails, especially when already told the goods have been dispatched.

Canada Ammo might not be able to control the speed of the courier but they can certainly check on status and inform the customer. Not exactly too much to ask,

Well said! It's all about customer service.

[Jericho]

Did you try sending pm's or calling or speaking with another employee?

[Northern Amateur]

I called another site sponsor today regarding my order since the new year. Called them today and enquired about the status as the website stated the order was still being 'processed'.
Most of these people were off over the holidays so I understand orders will be backed up. Add to that orders coming in daily with those of us wanting to spend some more Christmas money!! The staff member was polite but did sound 'rushed' which lead me to believe they are indeed busy.
Yes, it would be nice to get some updated feedback on outstanding orders yet it also takes staff away from actually filling the orders. I am sure everything will be back to normal in a few weeks with most dealers.

Patience folks. "Calm blue oceans" as they say

Cheers

[Claven2]

Did you try sending pm's or calling or speaking with another employee?

I like cnaadaammo, but they are hard to reach by phone.

[GUB]

I got sent 00 instead of slugs. I just got confirmation today that they have no slugs in stock. I'm starting to think that they oversold slugs and just sent out 00. Hoping that customers won't say much?? I specificely wanted slugs for my M1000 and 1887.
I'm going to keep the 00 but I really think there was some shenanigins going on with the amount of slugs in stock different from what they sold!!!!!!!

[shawnboy]

Well, since we are piling on here...where is my 3 pounds of KaBoom?