customer service disappointment

[Jericho]

We are all on the same team. Sometimes there are issues. I like to explore all methods of contact before making a disappointment post.

[mouf2000]

PMC .45 ammo have also been oversold on Black Friday. Still waiting for them.

[Canada Ammo]

I got sent 00 instead of slugs. I just got confirmation today that they have no slugs in stock. I'm starting to think that they oversold slugs and just sent out 00. Hoping that customers won't say much?? I specificely wanted slugs for my M1000 and 1887.
I'm going to keep the 00 but I really think there was some shenanigins going on with the amount of slugs in stock different from what they sold!!!!!!!

The 00 Buck you received was sent in error. We certainly did not ship 00 Buck in lieu of Slugs hoping customers would not say anything. Your assumptions are insulting to say the least.

Please email danielr@canadaammo.com for customer service if you have an issue with your order.

We over sold on Slugs due to a bug in our inventory software. This was completely beyond our control. Our IT has now resolved the issue so that this will not happen again in the future.

I kindly ask our customers keep in mind, we are a very small staff serving thousands of orders. Sometime we make mistakes. I think everyone can relate that they have themselves made many mistakes in their lives.

It is my opinion that our reputation should be weighed more on the degree to which we resolve our mistakes and not on the fact that we are human and sometimes we make mistakes.

Thank you.

[Canada Ammo]

let me start by saying i have purchased guns and ammunition in the past from you and had excellent service.....BUT I placed an order for ammunition on dec 15,2015 for some pistol ammo and 12 ga slug....my order arrived incorrectly and matt armstrong emailed and apologised and promised my 10 boxes of slug were being shipped that day.....nothing.......on january 2 2016 i emailed matt to get a status update ...absolutely no response.....now i have been waiting patiently over the holidays since placing my order and have not received the balance of my order yet and no response from anyone in your company....i am very disappointed in this current unresolved issue...the order number is 3997026....any response here????

I asked Matt to contact you and resolve the issue immediately. He told me that your ammo was shipped to you last week and that he forgot to send you the tracking information. He said he would follow up with you yesterday.

Have you received an email or telephone call about the problem you are experiencing?

[Canada Ammo]

PMC .45 ammo have also been oversold on Black Friday. Still waiting for them.

This shipment is arriving at Vancouver port today. We will be able to ship once the container is unloaded at our facility.

Keep in mind, the containier holds 1.1 million rounds of ammo and it takes about 4 hours to unload. Depending on when the container arrives at our facility, we will likely be able to ship later today or tomorrow.

Once again, this was a problem with our inventory software and our IT has now resolved the issue so it will not happen again.

[GunsNotPuns]

It is my opinion that our reputation should be weighed more on the degree to which we resolve our mistakes and not on the fact that we are human and sometimes we make mistakes.

True that. CA made a mistake on my order last month and rectified it quickly. Only God and my mother are perfect... the rest of us have to work at it.

[Butcherbill]

Keep in mind, the containier holds 1.1 million rounds of ammo.

####in A!

[icelink]

These guys are awesome free shipping and free return shipping and wicked prices best in the business hassle free returns on anything don't worry man just sit back things take time

[Noob_]

Problem solved

[torminakid]

I asked Matt to contact you and resolve the issue immediately. He told me that your ammo was shipped to you last week and that he forgot to send you the tracking information. He said he would follow up with you yesterday.

Have you received an email or telephone call about the problem you are experiencing?

Nothing yet....I appreciate how busy you guys are and that is why I only requested a status update, I did not demand instant delivery...my disappointment was in the very tardy response that I only seemed to get once I approached the matter in this forum...Ryan,thank you...I will await a response from matt and update this thread accordingly

Andy