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Thread: Problem with order, and awful customer service since.

  1. #21
    BANNED
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    Apr 2011
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    Brandon, Mb
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    2,901
    Most of the staff is older and probably the only one authorized to do credit card refunds is Travis the owner, with shot show and a young family I would guess he hasn't been around the shop much/

    I have never bought anything off them over the internet or telephone only as a walk in, easily best gun shop for walk in customers

  2. #22
    CGN Regular Panzerdagen's Avatar
    Join Date
    Dec 2010
    Posts
    170
    Last time there were online was the 13th of Feb 2016.


    "das boot!!!"

    WTS disclaimer-- unless stated as "included" in my ad please dont assume an item is. thank you.

  3. #23
    CGN Regular
    Join Date
    Aug 2015
    Location
    Caledon, Ontario
    Posts
    355
    Sorry for your problems.
    I bought an FNS 9L from them last summer and had a great experience all around.
    Hopefully they come through for you.

  4. #24
    CGN Regular bucktomcat's Avatar
    Join Date
    Aug 2010
    Posts
    156
    Make a charge complaint on your credit card get all your money back then send them a cheque for what it was suppose to be....done

  5. #25
    BANNED
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    May 2015
    Location
    A little North of Kamlooky
    Posts
    500
    Yes get your credit card company involved. It takes a bit of work to jump through the hoops, but you will be the one smiling in the end. Then never deal with them again.

  6. #26
    CGN frequent flyer
    Join Date
    Dec 2012
    Location
    Toronto, ON
    Posts
    1,299
    Credit card charge back.
    Tell them this was an unauthorized charge. Try to find a copy of the special. Either from the forum or Web which corroborates your story. This one is an easy fix.

  7. #27
    CGN Regular
    Join Date
    Jul 2004
    Location
    Interior BC
    Posts
    128
    I have not had good experiences with these guys. They say they have ordered what I ask for, they promise to call, and in the end it is 4 months of wasted time.

  8. #28
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    Apr 2009
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    kelowna
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    Sounds like another armco or even worse badger arms supply

  9. #29
    CGN Regular finstr's Avatar
    Join Date
    May 2010
    Location
    North of the GTA
    Posts
    900
    I will pass on doing business with them. Thanks

  10. #30
    CGN Ultra frequent flyer f55's Avatar
    Join Date
    Dec 2010
    Location
    Laval, Quebec
    Posts
    2,286
    Purchased many firearms from Jo-Brook, all over the phone.

    I even purchased a just wrong carbine in 45 that had issues and they paid for shipping back, offered me full refund.

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