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Thread: When do you reply back to customer messages?

  1. #1
    Newbie
    Join Date
    Sep 2015
    Location
    Grande Prairie, AB
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    14

    When do you reply back to customer messages?

    What is your timelines for replying back to customer enquiries?

    I have an issue with an NEA-15. Emailed Monday night, left phone messages Tuesday and Wednesday.

    Have not received any sort of reply.

    Thanks

  2. #2
    Member gunnut4's Avatar
    Join Date
    Mar 2013
    Location
    Toronto, Ontario
    Posts
    51
    Same here. Had an issue with the Zap cane. On hold twice for an hour. Only to be cut off. Also left an email. If dealt with them a few times and have always had a positive experience.

  3. #3
    CGN Ultra frequent flyer Still alive's Avatar
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    Nov 2013
    Location
    Rainy mosquito infested part of BC
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    9,691
    Call them.
    1-866-960-0045

    They are good people to deal with and great with the local shooting community. Maybe something came up.
    Es wird nie so heiss gegessen, wie es gekocht wird
    CCFR CPC
    Check out dssbca.com for info on TAC rifle matches in the Lower Mainland and the Fraser Valley.

  4. #4
    Newbie
    Join Date
    Sep 2015
    Location
    Grande Prairie, AB
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    14
    Quote Originally Posted by Still alive View Post
    Call them.
    1-866-960-0045

    They are good people to deal with and great with the local shooting community. Maybe something came up.


    That is the number I have left voice messages on 2 days running.

  5. #5
    CGN Ultra frequent flyer Still alive's Avatar
    Join Date
    Nov 2013
    Location
    Rainy mosquito infested part of BC
    Posts
    9,691
    Can Am does come on here. They will respond in time. They have a good rep so just be patient.
    Es wird nie so heiss gegessen, wie es gekocht wird
    CCFR CPC
    Check out dssbca.com for info on TAC rifle matches in the Lower Mainland and the Fraser Valley.

  6. #6
    CGN Ultra frequent flyer
    Join Date
    May 2014
    Location
    B.C
    Posts
    2,153
    Maybe their very busy over there, They always contact me back right away.

  7. #7
    Newbie
    Join Date
    Sep 2015
    Location
    Grande Prairie, AB
    Posts
    14
    Thanks guys, I'll hold tight and sounds like they should be in contact soon.

  8. #8
    Newbie
    Join Date
    Sep 2015
    Location
    Grande Prairie, AB
    Posts
    14
    Received a PM with direct email contact!

    Thanks Guys!

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