Okay, so I sent in a couple of questions to two email addresses...also asked which one is best to communicate...this is the response.
"Thank you for your business. We’re glad to see that the CGN forum is getting interest.
With regards to your questions, the free telephone legal advice service is just that, a telephone service. This service doesn’t provide any written responses, only over the phone opinion and advice. You will need to contact the telephone hotline at 1-877-832-7534. As you can imagine, with a cost of only $95/year, written responses could not be included in the coverage. However, we will endeavor in the future to look into having written responses as an additional option available."
Not saying whether this is good or bad yet, but it is my opinion that written is always better than phone, especially when it comes to legal. It gives the time to thoughtfully construct your questions and ensure they are complete; and gives the respondent time to think about their answer prior to giving it. It also gives a written record of what answers/advice was given. Verbal does not do that unless the call is recorded.
Being in business and having spent a great deal of money on legal, I have always found the lawyers give better advice when allowed time to review the question as opposed to having to give one on the fly during a telephone call.
Not trying to be a sh$t disturber, but I spend a ton of money on business and personal insurances and because of their varied coverages, have made claims on a few over the years....and of those, only one has ever went easy where they paid me with as little fuss as when I pay them. All the others made me jump through hoops to ultimately come to the same policy payout outcome that was due in the first place. I am wary of insurance providers! However, in saying that, one of my policies is actually with Capri insurance which is local to me. I have never made a claim with them so can't comment, but as mentioned have sent in the payments when due hoping that they will do the same should an issue ever arise.