Best way to contact North Sylva? SFP9 missing part

[bongoz]

I sent North Sylva a pm almost a week ago with no reply. I'm assuming they probably don't bother with private messages and have a better way of contacting them for small parts? I'll post my issue here so it perhaps gets their attention.

I don't care about trying to "warranty" this gun..I'll pay the $5 or $10 for the clip so I can shoot this gun again. No where else in Canada has this clip as far as I know.

If you watch my video below you can clearly see the right slide release slowly works it's way out of the frame while firing.



I asked about the issue on HKPRO forums and was told I must be missing the Safety clamp #260436 as shown below
It clips onto the inside of the gun holding the slide release against the gun.



When I first field striped my gun this little clip was never there so it was missing from the beginning and sounds like an issue a few people have in the states too.

[BigRobb]

Also never got a response to my pm. I'm guessing they don't bother with it. Have you tried emailing or calling them?

[hical.ca]

They don't show that part in stock, you'll have to return it to the retailer you bought it from so that they can issue a warranty claim. Unfortunately if NS doesn't show a part in stock for us to order in, warranty is the only other method to have a firearm fixed.

Knowing NS they'll fix this up for you since you posted here.

[North_Sylva]

I don't check PM's too often on CGN.

Please send an email to jon@northsylva.com, and I'll look into this right away for you.

Please provide a serial number for the pistol in your email.

Thanks,

Jon

[bongoz]

I appreciate the quick reply!

Just sent off an email.

[bongoz]

Just thought I'd give a little update for anyone curious.

North Sylva took care of me. Emailed them and they promptly shipped a replacement part, no questions asked.

A+ service from a happy customer!

[jordanmalmal]

I had an issue with an sks not too long ago, and north sylva took care of me within 1 day.... with shipping!!
I would and will deal with them again, and their customer service is awesome!

[Valaden]

Having the exact same issue - my clamp broke. Sent an email with my serial number yesterday, hoping I get a comeback.