Actually, your comments here have been most helpful:
We do realize that both our phone system and web presence has not grown appropriately with our growth.
We are currently looking for a receptionist so that we can have an actual person answer the phones.
As well, Marli is being moved internally so that she can devote far more of her time to update and maintaing the webstore. As well as deal with phone and internet orders...
We are listening.
JR