I don't get it.
John has ALWAYS answered my e-mails, sometimes a few days later but they are answered nonetheless.
I have ordered LOTS of stuff from Marstar. Always got it.
Even bought a POS Norc Hi-Power knock off. They took it back, credited my Visa and paid for return postage.
I call John fairly often, usually to get him to pay for a free lunch. Most time I can get him first try on the phone. Many times he picks up the tab for Chinese food!
If "I" have an issue with a vendor, I usually either e-mail or PHONE the vendor and the issue gets RESOLVED.
Posting piss-assed whiny "poor-me" threads is a total waste of bandwidth. What is the purpose? Pity? Re-enforcement that you are a wiener?
Got a problem?
- Send an e-mail; then
- PHONE the vendor and if no resolution in possible; then
- Contact a lawyer and take it to court.
Posting a simple customer service issue on a public forum is a monumental FAIL.