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John,
Your website is unimportant if customer service is non-existent. I've been waiting for a shipping quote since mid-August. I've sent three emails and received the same "we'll get back to you" reply on the last two.
I'm a shift worker, so communicating via email is much easier than phoning. If phoning is required for customer service, you should not accept email inquiries.
Steve
Whatever
Marstar's website is one of the most cluttered, poorly designed pieces of garbage I have ever seen. But I love the intro page with the beaver wearing a helmet!
STEVO;
I have searched the data base, no erson by the name of "Stevo"
By some chance did you order under another name ??
John
CHAMELEON;
Yes our site is obsolete, we know that....
Many months ago we told veerybody that a new site is being built, two people are working on it....
We are NOT fixing the old one, the soon to arrive site will be NEW....
PATIENCE please.
John
STEVO;
""we'll get back to you" "
Is a system generated reply showing that your message was received and will be addressed....
John
If an electronics store(for instance) ran a web site the way this one is run, I don't think they would be around as long as Marstar has been.Originally Posted by Haagen_Dazs
Sad but true, Canadians are beggars when it comes to the firearm industry.
And the retailers know it!
Just look at what I consider, the artificially inflated handgun prices.
Canadian dollar can be 20% above or below, the US dollar.
The mark-up is always ridiculously high.
TREBOR2880;
"Sad but true, Canadians are beggars when it comes to the firearm industry.
And the retailers know it!"
I would be interested in your further expanding on this conclusion ??
"The mark-up is always ridiculously high. "
I would invite you to show me some examples on our site....I seem to recall people paying much higher prices until Marstar came on the scene, Norico pistols and rifles, Pietta handguns, just to name a couple....
BTW what do you consider ridiculously high margins ??
John
Why do you persist in tormenting yourself like this?
Yes, your site does need to be brought up to "today's" so called standards (until the standards change) but you're an awesome retailer and do keep up the good work.
Obviously, that's not my name.
However, my email address is stevo@------.ca. The last two inquiries were sent to your email address, John.
And I did not place an order. I'd like to, but I'm not going to without the shipping quote I've requested.
I understand that. What is your standard for replying? The last automated reply I received was 14 days ago. The previous unanswered automated reply was on August 15th.STEVO;
""we'll get back to you" "
Is a system generated reply showing that your message was received and will be addressed....
John
You say my emails will be addressed, but they're not being replied to in a timely manner.
My point is solely that if you're going to do business via email, you better be able to do a lot better than 6 weeks without a response. I've yet to correspond with a Canadian company via email that took longer than 3 days.
Whatever
:D
Pre-orders are horrible for everyone involved. They never go smooth. We will not be doing a pre-order to bankroll this project.
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