I recently got my friend into shooting sports. He went into Better buy sports Dartmouth and purchased a 10.5" Norinco AR15.
Before he picked it up I told him the first batch had shipped with the wrong buffer spring and they had issues cycling but that they should have all been rectified by now.
He gets his rifle, takes it to the range. Won't cycle properly at all. I told him it is just the spring and should be an easy fix. He takes it into Better Buy sports and they tell him they can't do anything to help him, not their fault and to call the supplier which is North Sylva Co.
He phones and you guys tell him sure his rifle is under warranty but he has to pay shipping from Halifax to to you guys and back which is purely ridiculous considering you shipping out a faulty product from the start.