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Thread: Delayed service

  1. #1
    CGN Regular Mr Wolverine's Avatar
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    Delayed service

    Last week Pat, Danielle, Ryan and myself attended the Shot Show, this left our business short staffed, unfortunately we had three more staff members miss most of last week due to sickness, Guy became a Dad again so he understandably took a couple of days away and if that was not enough our main computer system decided to “crash” and the shipping computer acted up! This has resulted on a massive back log of orders, e-mails and return phone calls to attend to. We have also received a large amount of incoming freight that we have not even had time to look at, this all has to be checked off and entered into our system. We should be back up to full strength next week but we are training two new staff so short term we are still handicapped and then Pat and myself are taking time away to attend the SCI Show in Reno.

    Please be patient, all our customers are important to us but it will take us at least ten working days to get caught up.

    Thank you for your understanding.
    Last edited by Mr Wolverine; 01-19-2013 at 04:01 PM.

  2. #2
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    Congratulations to Guy.
    Wolverines service has always been top notch, I'm sure everyone can live with a minor glitch.
    When all is said and done, A lot more gets said than done!!!

  3. #3
    CGN frequent flyer ginseng503's Avatar
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    I'm not in a rush. Other guys? Maybe some are. Thanks for the heads up John.
    CSSA, NRA Swag Owner

  4. #4
    CGN Regular fortis risk's Avatar
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    Appreciate the heads up.
    Thanks

  5. #5
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    All that happened and my order still shipped this week. You and your staff are awesome! You'll have more of my money soon.
    Thanks

  6. #6
    CGN Regular Mr Wolverine's Avatar
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    Quote Originally Posted by Kratos View Post
    All that happened and my order still shipped this week. You and your staff are awesome! You'll have more of my money soon.
    Thanks
    Thanks my staff will appreciate that, we all do our best but I am afraid that we will have a few disappointed customers.

  7. #7
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    I was told that those with the highest expectations are let down the most. It's impossible so run any business at 100% at all times, but most of your customer base won't understand this. Your team is one of the best but we're all human and unfortunately that means we can't be perfect. Sorry about the rant but with all the complaints on CGN lately I've taken it upon myself to say good and true things to those deserving.
    Thanks again
    Quote Originally Posted by Mr Wolverine View Post
    Thanks my staff will appreciate that, we all do our best but I am afraid that we will have a few disappointed customers.

  8. #8
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    After reading through the site here it was this type of proactive client service that sold me on buying a couple handguns from Wolverine. It takes a little time to let people know, through your web site postings (for Shot Show) and on here of delays and such but it goes a long way in creating an great impression. Looking forward to purchasing more in the future.

  9. #9
    CGN Regular Picatinny's Avatar
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    Thanks John.
    Ounces leads to pounds, pounds lead to pain.
    Light, strong and cheap - pick two.

  10. #10
    CGN Ultra frequent flyer Hitzy's Avatar
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    Did any orders get lost in the crash? Just wondering how we would confirn you still have it in there...
    It's getting a little bit Sunday around here.....

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