Marstar Warranty / Service

[coppercarbide]

Wanted to put my $0.02 in here about Marstar's excellent customer service.

I bought a TT-33 a few months ago. Great gun, I love shooting it.

Somehow, the firing pin broke on the gun. I checked marstars site and noticed they didn't have any in stock. I then phoned absolutely everyone else I could think of (including every one of the major site sponsors), and I either got a "no, we don't have parts", or "I can sell you another complete gun and you can take the firing pin out of that"...

Finally, I called Marstar (CALLED, this is key! Telephone works well!), and found out they warranty the gun for a year!

Yes, you heard me, I'll add caps for emphasis. MARSTAR WARRANTIES 50 YEAR OLD USED SOVIET PISTOLS IF THEY SELL THEM.

They sent a new firing pin, I got it today, I'm pumped to get back to the range.

If I was looking for something Marstar sold, I'm not sure I would look anywhere else, nobody else offers that kind of service.

[lavoltiges]

same for me
top is guaranteed Marstar
the staff is really very simple to attach to phone

[PsyEx]

Marstar took care of me when the finish on my Pietta Revolver was not up to par. They sent me a new gun no problems. I was very happy. If you phone they will keep you up to date and are very friendly. I like email myself but I can use a phone so I have no problems. Marstar will get my business again for sure.

[#1bcshooter]

Wanted to put my $0.02 in here about Marstar's excellent customer service.

I bought a TT-33 a few months ago. Great gun, I love shooting it.

Somehow, the firing pin broke on the gun. I checked marstars site and noticed they didn't have any in stock. I then phoned absolutely everyone else I could think of (including every one of the major site sponsors), and I either got a "no, we don't have parts", or "I can sell you another complete gun and you can take the firing pin out of that"...

Finally, I called Marstar (CALLED, this is key! Telephone works well!), and found out they warranty the gun for a year!

Yes, you heard me, I'll add caps for emphasis. MARSTAR WARRANTIES 50 YEAR OLD USED SOVIET PISTOLS IF THEY SELL THEM.

They sent a new firing pin, I got it today, I'm pumped to get back to the range.

Yes, I know, John is definitely on the cranky side on the forums (I'll admit it puts me off as well), but you can't argue with the phenomenal customer service. When I phoned, everyone was polite and helpful.

If I was looking for something Marstar sold, I'm not sure I would look anywhere else, nobody else offers that kind of service.

Best thing that could happen is if they took away his key board ! :D

[m6tlogistics]

I'm sorry-but to defend yourself against -in many cases-spurious or just wrong criticism is simply trying to defend your name-and-no-to this point I have bought nothing from him-BUT-I did work in a warranty station/gunsmith/retail shop for a decade-so I am well aware of the potential of unjustified complaints/concerns that were news to the owners...

[scianna54]

Hmm, it's not really true, John is always offering his help.

[johnny the boy]

Always 100% happy with the the folks at Marstar.Just waiting for my FSN-01F and x2 crates of ammo to show up!

[johnone]

COPPERCARBIDE;

At Marstar we take our warranty very seriously....

Thank you for your support

John

[johnone]

#1 BCSHOOTER;
"Best thing that could happen is if they took away his key board !"

Thank you, I know I can always count on you for positive understanding and support....
The doctor says I can keep my keyboard as a therapy tool, still no scissors or other sharp instruments though....I did not mention what business I'm in....

John

[Daddio666]

i agree with everyone that says marstar service is great.

use the phone people. that's the thing that you only have to punch in a few no.s
and you get to talk to a real person. old technology but it works