Lack of communication!

[silverfoxdj]

I went through my dealer, and after all the trouble shooting did not work they told me to deal with NS and sent me there info. After contacting NS I was given a RMA# and I sent my rifle post haste. My point of contact is NS not the dealer.
I would have to agree though I should not have had to deal with the distributor, the dealer should have been my only point of contact. I had only purchased this rifle 3 weeks before it was sent to get fixed... and 19 of those days was spent trouble shooting over the phone and emails.

There is a definite breakdown between resellers & distributors as to who does what and what the client is expected to do. IMHO

This maybe one of the causes of so much confusion when it comes to service in the industry.

I know when I bought my CZ, and the Service centre contract was changed even my dealer could or would not tell me where I could get service, so this is not limited to N.S. it's cronic.

[padawan]

Thanks for the info.

Rob M is no longer with our company. That's probably why you haven't heard any info lately.

I will check into that RMA number for you, and respond shortly via PM.

Thanks,

Jon

Wow, first Jeff and now Rob......whats going on over there?

[Nitroxrunsthrume]

lame!!

[padawan]

lame!!

Huh ? People still use that word ?

[KeltecFan]

Just a suggestion, when an employee leaves you should forward their email so the new person taking over there job so this doesn't happen. Just a pro tip.

Yep. I thought everyone did this.

[Nitroxrunsthrume]

Huh ? People still use that word ?

At least one.....just not really looking forward to sending my vz in after reading all this

[padawan]

At least one.....just not really looking forward to sending my vz in after reading all this

Don't blame you. But if you really want to make sure your firearm doesn't "fall through the cracks"

Start a thread now. Detailing the date it's shipped back and the date NS receives it. Seems as though NS stays on top of things once it hit's the forum.

[Nitroxrunsthrume]

Don't blame you. But if you really want to make sure your firearm doesn't "fall through the cracks"

Start a thread now. Detailing the date it's shipped back and the date NS receives it. Seems as though NS stays on top of things once it hit's the forum.

I really wish i had just picked up the 7.62x39 version.......sigh, but im still looking for one and if the issues with my .223 get dealt with than ill have both. i just really hope someone starts giving a crap about these problems

[Magellann]

Just a suggestion, when an employee leaves you should forward their email so the new person taking over there job so this doesn't happen. Just a pro tip.

Good idea, we used to that within a couple hours of someone leaving the company.

[atomicslave]

Yea I work in IT and its a pretty standard thing for any business I thought