I went through a pile of hassle trying to get an order put through, until we figured out that I had either dictated my credit card expiry date wrong, or they had written it down wrong. It took a week and a bit, and I have to say... if it had been me selling something, I don't think I would have put up with such an annoying customer as myself!
Nonetheless, we worked through it, my purchase arrives next week, and the prices were great. It feels nice to buy from a place that feels like they're on your side and really want to work with you.
I will certainly be buying from them again, if I can ever afford it, lol