WoW!
John you are a bigger man than me. That 4 sure cause I would have told him to blow goats and pound that sand.MR BEAR;
Good Morning Randall;
Further to you telephone call of a few moments ago regarding the concerns you have.
Since this was started here in the forum I will reply to your concerns here....
Yes you contacted Frank by e mail on Sept 18th to discuss the scratches on the cylinder of one of your revolvers.... This after you replaced many of the inner components and your attempt "to open up the bolt slightly " Frank agreed to look into it
On September 19th you sent a further e mail to Frank regarding the scratches on the cylinder of your revolver.... Frank immediately processed a warranty form so that we could ship you a replacement
On Friday the 20th of September you followed up with a phone call to Frank claiming that he was not acting fast enough.... He assured you that he was processing the claim....
On the same day (Sept 20th) because you considered our service too slow you chose to complain to Pietta in Italy, claiming that our service was not satisfactory
Today you called me to further complain about our service, you did explain that you posted here and sent a letter to Italy to "light a fire under us" .... I did make every effort to explain that only a very short time had elapsed since your initial contact and that we are acting upon it, this appears to be unsatisfactory....
I further assured you that we would be sending out a new cylinder to you and advise you that it may require fitting, you said that that was not a problem....
Now I ask you sir, what could we have done better to make you happy, the time from your initial contact (Sept18th) until the completed processing of the warranty claim (Sept 25th) was a a week including a week-end....
Of course, as I told you, if the replacement of your part for damage you caused, is not satisfactory we do guaranty everything we sell, you may return the revolver for a full refund....
John