Fellow CGNers. I'm looking for your advice.
In February I shipped my essentially brand new Remington 700SS 5R Milspec barrel and action to Alberta Tactical Rifle to have it Ceracoated. It had 47 rounds down the barrel, and a muzzle brake professionally installed previously. They performed the ceracoat application and shipped it back to me. When it arrived at the Post Office, Canada Post had done some real damage to it. The tang was obviously smashed off something hard, it looked like it was dragged on concrete. I shipped it back to Alberta Tactical Rifle who said they would initiate a claim with Canada Post. It's been over 3 months, after speaking to Rick on the phone last week he's only prepared to fix my rifle, grind down the damage off the tang, and ship my back "repaired" rifle.
My point is I shipped him a brand new precision rifle, I expect the same in return. Nobody would ever buy a repaired gun like that for anything what it's worth new or undamaged.
I'm looking for your thoughts or advice. Is this kind of customer service normal for Alberta Tactical Rifle? Do you consider this acceptable?