Questar service

[glockfan]

Issue has been resolved. Thanks very much Mark for looking into this so quickly and making it right.

[Barry F]

Summer Holidays maybe? Just a thought...

[ShooterMcGavin]

I think you should take this up with them and not on a public forum? If you have always been satisfied with them (as I have too) then maybe stating how you feel is a better course of action? Give them a chance to make it right?

[tripod]

A friend and I bought Pmags from there during the postal strike. We were able to pick them up. My friends name was on the bill but a email was sent stating I would pick them up. Drove 45 min to get there, with a copy of the invoice and email in hand. Got told he could not give me the Pmags without a restricted PAL. I produced the RPAL and he then changed his story said he couldn't release them to me because he didn't know who I was. It drives me up the wall when people make up there own gun laws.

[jackrabbit000]

Anyone else experience lousy service from Questar lately? I must say, I'm a bit disappointed. I ordered a barrel from them on July 3rd. Their website showed it in stock. After not hearing anything back from them for a few days, I finally get a response on July 12th saying that they didn't have the item in stock. Its now the 20th and I'm still waiting to hear about when I can expect to get this barrel.

I've purchased quite a bit of stuff from them over the years and they've always been on top of things.

A friend of mine ordered a couple of barrels also and he said that he hasn't heard from them since he placed the order.

[Barry F]

I think you should take this up with them and not on a public forum? If you have always been satisfied with them (as I have too) then maybe stating how you feel is a better course of action? Give them a chance to make it right?

Good Advice, unless you are dealing with Badger, whom will immediately contact you and make sure that you and everyone you know will never do business with them again. Most SALES places will make things right if given the opportunity....except Badger.

[pbr streetgang]

I think you should take this up with them and not on a public forum? If you have always been satisfied with them (as I have too) then maybe stating how you feel is a better course of action? Give them a chance to make it right?

Why not? There's nothing wrong with talking about Questar unless it's bad?

[ShooterMcGavin]

Well i think its a bit unfair to Questar to smash them on a forum that they sponser, before actually giving them a chance to make things right? I understand people like to vent but well the internet is forever. If they have had their chance to make things right, and still mess it well, all the power to you

Perhaps they are unaware of the disgruted customers? Have apoligies been given? Try to make amends? that sort of thing often goes un noticed when some one is angry

[Questar]

Why not? There's nothing wrong with talking about Questar unless it's bad?

Guys, there's nothing wrong with talking about us... good or bad.

Keep in mind though, if you want us to get to the bottom of problems and fix them, then we can't do that from annonymous postings and general statements. I can't look up customers using "glockfan" as a name... I need a real first and last name to look up an order and find out what happened and what's going on.

On any given day we can get 25 to 50 orders come in... and we average 300 to 400 emails a day. Most of those emails get handled by Scott and he spends literally hours every day responding to emails so sometimes we may not see your email for a day or even a couple days... it happens.

Scott and I were in the US all of last week so a lot of emails did not get answered immediately... but we still tried to handle emergencies every night at the hotel... other responses we've been working overtime to get to this week since we returned.

We're certainly not perfect but we try pretty hard. Having said that we still make mistakes... with well over 1,000 items on the website there are times that errors occur... an item may say it's in stock when you order it and it may not be on the shelf when we go to ship it.... doesn't happen often but it can happen.

I can't tell you off the top of my head why a barrel didn't exist... but if you email me I will be happy to look into it further and find out what's going on.

As for the fellow who came to pickup an order and was turned away, I don't know the details but from the little you posted I will say this: We are not a store front and we make it very clear on our website that all orders are for shipment... pickups are available on a special arrangement only basis and by specific appointment. Sending an email without getting a specific response back confirming an appointment is NOT how we work. Also, if the order was placed by your friend then it belongs to your friend and needs to be picked up by your friend (signed for by him... not by you). If you email me the name of your friend and the order number I can look it up and get more specific information to see what info was supplied with the order, payment method, etc.. Credit card purchases must be shipped to the address of the card holder or be signed for by the card holder themselves, that is a requirement of the credit card companies... we can't ship to a friend's house anymore than we can let someone who isn't the credit card holder pickup an order (take delivery of the purchase). Those are the card companies rules not ours. I obviously have no idea how your friend's order was placed or paid for (since you've given me no details to work with) but I'd be happy to look into this further, just to clarify why you were not allowed to pickup someone elses purchase.

It's pretty hard for me to respond/defend accusations when no info is actually being given to me so I have no facts to work with. If we have fouled up then I'd like to fix it... or at the very least try. If however, you merely want to tell people we're bad to deal with then I guess that's your right... either way if you email me your issues and address them to Mark I'd be happy to look into it and see what I can do to make it right.

Totally your choice.

Mark

[Barry F]

Guys, there's nothing wrong with talking about us... good or bad.

Keep in mind though, if you want us to get to the bottom of problems and fix them, then we can't do that from annonymous postings and general statements. I can't look up customers using "glockfan" as a name... I need a real first and last name to look up an order and find out what happened and what's going on.

On any given day we can get 25 to 50 orders come in... and we average 300 to 400 emails a day. Most of those emails get handled by Scott and he spends literally hours every day responding to emails so sometimes we may not see your email for a day or even a couple days... it happens.

Scott and I were in the US all of last week so a lot of emails did not get answered immediately... but we still tried to handle emergencies every night at the hotel... other responses we've been working overtime to get to this week since we returned.

We're certainly not perfect but we try pretty hard. Having said that we still make mistakes... with well over 1,000 items on the website there are times that errors occur... an item may say it's in stock when you order it and it may not be on the shelf when we go to ship it.... doesn't happen often but it can happen.

I can't tell you off the top of my head why a barrel didn't exist... but if you email me I will be happy to look into it further and find out what's going on.

As for the fellow who came to pickup an order and was turned away, I don't know the details but from the little you posted I will say this: We are not a store front and we make it very clear on our website that all orders are for shipment... pickups are available on a special arrangement only basis and by specific appointment. Sending an email without getting a specific response back confirming an appointment is NOT how we work. Also, if the order was placed by your friend then it belongs to your friend and needs to be picked up by your friend (signed for by him... not by you). If you email me the name of your friend and the order number I can look it up and get more specific information to see what info was supplied with the order, payment method, etc.. Credit card purchases must be shipped to the address of the card holder or be signed for by the card holder themselves, that is a requirement of the credit card companies... we can't ship to a friend's house anymore than we can let someone who isn't the credit card holder pickup an order (take delivery of the purchase). Those are the card companies rules not ours. I obviously have no idea how your friend's order was placed or paid for (since you've given me no details to work with) but I'd be happy to look into this further, just to clarify why you were not allowed to pickup someone elses purchase.

It's pretty hard for me to respond/defend accusations when no info is actually being given to me so I have no facts to work with. If we have fouled up then I'd like to fix it... or at the very least try. If however, you merely want to tell people we're bad to deal with then I guess that's your right... either way if you email me your issues and address them to Mark I'd be happy to look into it and see what I can do to make it right.

Totally your choice.

Mark

And this is why I have done and will do business with you guys. Every place is capable of an error, good service has nothing to do with never making a mistake. It is the way that you deal with a mistake that constitutes good service.