I apologize but I have not quoted anyone I made an observation based on your post and johnone's reply. And I'm not bashing any one. I agree that John brings a great service and product to us and I thank him for that. That being said
"Had I known it would be such an inconvenience to you I would certainly not had the accident...."
Is still a rude inappropriate response to a customer inquiry! And weather or not you take offense to it or not I find it offensive if that is truly how he deals with customers that way! I have purchased from marstar and hope that if I run into a problem that this is not the service I get is all! And no I will not tell John how to run his company but I feel just in giving feed back. So in short let me make this clear I'm not saying John is a bad guy or that marstar is a bad company(they are a local business for me and that's what I like is to support my local economy) but to John I'm sorry you had an accident but to throw it in the customers face to make them feel bad about following up with you about in issue well not cool!