A little concern

[AikiNut]

glad you were able to resolve

[haha49]

Dealt with EPPS few times now. Not the best service in town but when the price is right the extra effort might be worth it.
For example they don't send tracking number automatically. You have to call them and ask them to give you the tracking number for your order which is silly as a simple email when they send order should be easy and in line with 95% of the other shops and not have staff spending useless time on the phone but anyway, do call them as they are generally very helpful.

ITs not simple.. You package an item. Then you take it to the post office. Then you get a huge recipet that has the postal code on it only. Then you pull up all the customer information then send them the tracking number 1 by 1. I used to have to do that when I worked at a place it takes allot of time. It's allot faster to enter the items through the website then just paste the label on the box and it just scans and goes makes it faster as it automaticly emails the customers but that could be setup only with some shipping companys and it takes change which is sometimes hard to do.

[javier]

remove

[Harrier .45]

Dealt with EPPS few times now. Not the best service in town but when the price is right the extra effort might be worth it.
For example they don't send tracking number automatically. You have to call them and ask them to give you the tracking number for your order which is silly as a simple email when they send order should be easy and in line with 95% of the other shops and not have staff spending useless time on the phone but anyway, do call them as they are generally very helpful.

We handle more than 250 E-mails per day between the Info address, the Photos address, and internal communications with our site builders, distributors, retailers, etc.

The info@ellwoodepps.com address alone has answered more than 3,900 E-mails since 1 January 2012! I have no idea what the stats are for our other addresses, but from what I can tell on a daily basis, they're not too far behind.

We simply do not have enough time to send out E-mails for every single shipment that leaves our store, especially when you consider that more than 65 parcels are delivered each day between Canada Post and UPS. We would need a dedicated employee doing nothing more than E-mailing tracking numbers for everything from rings and bases, to parts, to ammunition, as well as scopes and firearms purchases.

Is it truly so difficult a matter to ask that a customer contact our Shipping department and request a tracking number if they desire it?

[meatsticks]

I will gladly shill for Epps. I dont work there, never have, but i'll shill for them for free because they are the best firearms retailer in Ontario as far as I'm concerned, and I have actually had issues re: warranty work etc. in the past, and it has ALWAYS been well handled! Just my 2 bits!

[mullet maniac]

-delete-