Note: Mods, I would appreciate it if you didn't move this thread into Questar's forum where they can just lock it again... If Questar doesn't want to respond publicly to my concerns, that's entirely their right. But that certainly shouldn't preclude the rest of us who've had problems with them from discussing their reprehensible customer service policies.
When shipped a damaged/defective product, it seems only fair that the customer is given the option to have the product exchanged (where possible), repaired/replaced under warranty -or- provided with a full and complete refund. At the customer's discretion.
Essentially telling the customer they can wait 12+ weeks for the eventual warranty or 'go pound sound' isn't much of a choice.
Original thread here: