I have some problem with a magazine I had bought from Hi Caliber and after trying to resolve the issues with Dave over the phone I was still having issues.
Dave agreed to send me a part to repair the item, but when I looked in my mailbox today he replaced the whole thing. I haven't tested it yet, but that is A1 service in my books.
I have no problems buying from Hi Caliber knowing that they have great service and go that extra step to keep me a happy customer. I'll keep coming back and buying more because I know they back their products with great service.