Let me start by saying yes, I did contact epps first!!!
Unfortunately, I have to register my dissatisfaction with the service I rec'd. I have done business there a few times before and was very satisfied.
This time, I ordered a new Chiappa model 92 take-down 20" rifle in .45 Colt. The rifle is attractive and otherwise nice, but the front sight dovetail was improperly machined and cut too deep resulting in a front sight blade that won't stay put. A factory defect Epps would not have noticed before they shipped the rifle.
I got the rifle yesterday afternoon and called today to request a refund or exchange against a Winchester 1892 since they had no chiqppas left in stock and I explained I needed something for this season.
Epps claimed it was store policy not to exchange or refund any firearm that was defective and that it has to go back to the importer for repair, something they conceded would take months. This is very poor customer service. The gun is unused/unfired and in its original packaging.
- defective product.
- return not being offered.
- exchange not being offered.
- my request to talk to a supervisor denied.
- their response when I suggested their actions were not jaw consumer protection laws: "that's policy - sorry".
- I told them I was considering contacting MasterCard to dispute the charge after it became evident they weren't going to be reasonable. Their response: "you are welcome to try".
Hopefully my experience is isolated, but caveat emptor. I now am out over $1000 and am stuck with a gun with unusable sights and a (possibly) barrel that needs replacing which I can send for warranty, maybe to italy, but will not have a new rifle for this hinting season.