A bad experience at Epps

[Pule]

You fellows dont get it at all.. I have a retail store also and warranty procedures are set by manufacturers not retailers.
You should be ripping a strip off Chiappa, not Epps.

Thats a pretty ####ty CS in my opinion. I work in a medical supply company and WE deal with everything not the customer. If somethings wrong we send the replacement immediately then deal with the manufacturer ourselves. Companies that pass their customers to someone that customer has never dealt with to avoid monetary loss, IMO, shouldn't get any business. Our CS has ensured us steady growth since 71 and now we equip entire University labs in Canada and the States, and ship worldwide.

[icelink]

OP, I hope you are pursuing this matter through MasterCard. Return the rifle with signature required. Epps is in violation of Ontario contract and consumer protection law.

Once you have returned the rifle, have MasterCard refund your money.

beautiful idea, and will work 100% send that rifle back to them and let mastercard deal with them, once mastercard gives them a call epps will come crying and begging for you to stop! and probably send you two rifles! you will get your money back from mastercard thats a fursure! been there done that!.......and for all you that are talking about "deal with chippa deal with chippa" you know any american firearms manufacturer will hear that you are trying to send a firearm to them from canada, then they will ask "where is canada" and say sorry too bad, have fun with customs! smith and wesson would not even send me a new front site for my mp40 after the paint blew off they laughed told me to use nailpolish and get back in my igloo basically they dont giv e a F*** and nor will chippa EPPS FIX THIS MESS! AND LETS HEAR IT FROM YOU NOT SOME FAKE PRETENDING HE IS A STORE EMPLOYEE TRYING TO GET ATTENTION IN THIS THREAD!

[icelink]

you fellows dont get it at all.. I have a retail store also and warranty procedures are set by manufacturers not retailers.
You should be ripping a strip off chiappa, not epps.

customer service is number one, dont pawn it off on the manufacturer, what a cop out, epps shipped s**t and now is in s**t! Dont let this go "chippa2" mastercard help desk will get u thru this and money refunded 100%

[jwillmoore]

customer service is number one, dont pawn it off on the manufacturer, what a cop out, epps shipped s**t and now is in s**t! Dont let this go "chippa2" mastercard help desk will get u thru this and money refunded 100%

Exactly that You sell s**t you are still responsible for it

[epps]

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