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The perils of buying online, without first inspecting the firearm. I have been lucky online so far, but this confirms the need for the long road trip. sigh
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The perils of buying online, without first inspecting the firearm. I have been lucky online so far, but this confirms the need for the long road trip. sigh
I would think that with the publicity that Epps is getting out of this, they will make it right.
Also on the other hand, what does Epps have to say.............?
Shooter and Collector (kinda)
Never Forget Best Friends.
Aug 30, 2008.
Dec 29, 2008.
Thanks for posting this. I was also just about to order a gun from them, I will also look elsewhere
To avoid mob mentality, I will say Epps was very helpful and responsive when I bought an HK usp. The salesman said two mags but only one was shipped. They sorted it out right away. Just a missed communication between the sales guy and the shipping guy.
Unfortunately firearm dealers are specialized, and few and far between. Lots of buyers and few sellers keeps them very busy. Things get missed, and we just have to deal with it.
I for one am happy with our dealers doing their best to import and sell the newest and best firearms to Canadians, (let's hope they lower prices)
Keep up the good work.
Yes, I saw that thread. The summary is that the gun was restricted and the Epps employee claimed that the act of registering the firearm to a buyer precluded its return to the imported as defective dealer stock, so it became the owner's responsibility.Originally Posted by polaris
There was a very long thread not too long ago, about the exact same policy of Epps, how to s...w their customers.`
http://www.canadiangunnutz.com/forum...ervice-unhappy!
"Harrier45" assured us all that this kind of BS will not happen again in the future.
That is very unfortunate, because I like the store (Epps) and will now have to find another place.
I fail to see how that applies to my case though given it's a LONG GUN in Ontario, so it's not registered to anyone.
Honestly, I would accept the warranty route if it would result in my having a gun sometime during this hunting season, but that is not destined to be.
I had packed the rifle expecting them to just say "yeah, send it right back for exchange". Now that I know they won't, I'll be unpacking it again and taking detailed photos to document everything wrong with it before sending it back. The sight is only one issue, there were other minor issues I didn't bother reporting because I could live with them (hairlince crack in the buttstock, some machining errors inside the action, etc.) I phoned Mastercard and they are willing to work with me, but I want to give Epps one more try to make it right. Once they have the gun back next week, I will phone them to see what they say then. If they are still telling me to pound sand, Mastercard says I have a strong case against them.
Moral of the story: always use an insured CREDIT CARD when buying form this seller. A business should not be judged by the times they rapidly (and by pure luck) sell non-defective merchandise, they should be judged on how they deal with the instances where they have to deal with problems that are not the customer's fault.
Believe me, I would not be airing this on CGN unless I was dismayed at their response above and beyond my normal experience as someone who buys and sells literally dozens of guns each year.
As an aside: when I bought the gun, it was a coin toss between this one and a Miroku Winchester from Prophet River. You can guess which company I now wish I had done business with...
Here's to the left-handed Type 97 for bear defence.
Always hated epps, bunch of crooks.
I've had bad experiences here too. Even the owner himself doesn't keep his word on a promise. That's where it all starts with the management team IMHO...
I bought a HiPoint 995 TS when they first showed up at Epps. They sent me rusted mags with one holding only 4 rnds. Got a reply from them with "It's a cheap gun...they come like that!!!"
I actually like them, but 5 out 5 orders for accessories got screwed up. **** ya not.
Listen, and understand. That Leftoid is out there. It can't be bargained with. It can't be reasoned with. It doesn't feel pity, or remorse-only fear and hatred. And it absolutely will not stop, ever, until your guns are gone.
Arte et Marte
I dont work for Epps and im not a shill
A few years ago i got my first centrefire pistol from them, TT-33. first time out to the range i see that on the first shot my mags keep dropping out on the first shot. next day i call them up and tell them my problem, they tell me to get an ATT to bring it back and they will exchange it, which they did. Of course this is a pistol worth a couple of hundred bucks vs a $1000 rifle so maybe thats the reason they didnt have a problem with it, it was a few years ago and its not a "new" gun.
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