Private messages

[Farmboy]

I will be halting all private messages for orders, order inquires and similar.

I will still respond to product questions though.

There have been a few cases lately of people asking about orders by email, phone, CGN PM's and Facebook PM's all within 30 min. It's not effective for you the client or for me.

Please send an email to info@oneshottactical.com and I will respond.

[alter3d]

Yup, the bane of too many ways to get in touch with you. See it all the time in my career (IT) -- at a previous job, IT staff could be reached by email, phone, ticketing system, instant messenger, or walking up to our desk (for the staff that were onsite). Our productivity (and general customer happiness with service) went way, way up when we said "We are only reachable via the ticketing system (users could open tickets with email) or by the phone queue (no phoning a specific person, you had to go into the queue). If you bypass these methods, we'll refuse to help you." We even went so far as to lock the door to the IT area so that people physically couldn't walk up to our desks.

It took a few months for people to get used to, but it worked really really well in the long run. A single way to prioritize and handle stuff makes everyone happier in the end.

[fenceline]

PM sent...

I will be halting all private messages for orders, order inquires and similar.

I will still respond to product questions though.

There have been a few cases lately of people asking about orders by email, phone, CGN PM's and Facebook PM's all within 30 min. It's not effective for you the client or for me.

Please send an email to info@oneshottactical.com and I will respond.

Just kidding...

[A&Shuntr]

I can attest that contact by phone is not effective at all. Tried most of the late afternoon today, even left a message as per the prompt and never got a call back. Was heading up by Trenton and wanted to know if you had some stock of a particular item so I wouldn't waste a trip. Conventional communications failed miserably here.

[cavegoon]

Yup, the bane of too many ways to get in touch with you. See it all the time in my career (IT) -- at a previous job, IT staff could be reached by email, phone, ticketing system, instant messenger, or walking up to our desk (for the staff that were onsite). Our productivity (and general customer happiness with service) went way, way up when we said "We are only reachable via the ticketing system (users could open tickets with email) or by the phone queue (no phoning a specific person, you had to go into the queue). If you bypass these methods, we'll refuse to help you." We even went so far as to lock the door to the IT area so that people physically couldn't walk up to our desks.

It took a few months for people to get used to, but it worked really really well in the long run. A single way to prioritize and handle stuff makes everyone happier in the end.

Ahhh, you sound a lot like Mordac the Preventer of IT Services (yes, that is a Dilbert reference)...

I've been in business long enough to see far too many IT groups being the tail wagging the dog. Right up there with accounting.

I don't mean to detract from the OP, but I needed to interject a bit here.

PS: Farmboy: I dont think you'll have any issues not dealing with orders, order inquiries, etc, via PM on CGN... As a lay-person consumer, I would not have expected you to do so in the first place.